Shipping Policy
Shipping Policy
At Lily & Bennett, we strive to provide a smooth, transparent, and reliable shipping experience for all customers. Below you will find important information regarding order processing, shipping times, delivery, and responsibilities.
Order Processing
Once your order has been placed, we require approximately 1–3 business days to process and prepare it for shipment.
Orders placed during weekends, holidays, or peak sales periods may require additional processing time.
After your order has been processed and shipped, you will receive a shipping confirmation email including your tracking information.
Estimated Delivery Time
Estimated delivery times are typically 3–7 business days, depending on your location and shipping carrier availability.
Please note that delivery times are estimates only and may occasionally be affected by:
- High order volumes
- Customs procedures
- Carrier delays
- Weather conditions
- International transportation disruptions
- Public holidays
During promotional periods or major sales events, shipping delays may occur due to increased demand.
Shipping Origin
All orders are shipped directly from our supplier and fulfillment partners.
Depending on the destination country, customs duties, import taxes, or clearance fees may apply. These charges are determined by local customs authorities and are the responsibility of the customer.
Shipping Costs
Shipping costs are calculated at checkout based on:
- Destination country
- Package weight
- Shipping method selected
Any applicable shipping fees will be clearly displayed before payment is completed.
Order Tracking
Once your order has been dispatched, you will receive an email containing your tracking information.
Please note that tracking updates may take several business days to appear after shipment, depending on the carrier and destination country.
Address Accuracy
Customers are responsible for ensuring that all shipping information entered at checkout is accurate and complete.
If you notice an error in your shipping address, please contact us within 24 hours of placing your order at:
We cannot guarantee address changes once an order has entered processing.
Lily & Bennett is not responsible for orders shipped to incorrectly provided addresses.
Delivered Packages
Once tracking information confirms that a package has been successfully delivered to the address provided during checkout, responsibility for the package transfers to the customer.
Lily & Bennett is not liable for:
- Lost or stolen packages marked as delivered
- Delivery delays caused by carriers
- Incorrect addresses provided by customers
- Customs-related delays or fees
If your package is marked as delivered but cannot be located, we recommend contacting the shipping carrier directly.
Order Delays
While we always aim to deliver orders within the estimated timeframe, delays may occasionally occur that are outside of our control.
We appreciate your patience and understanding in such situations.
If your order experiences an unusually long delay, please contact our support team and we will gladly assist you.
Contact Information
For any shipping-related questions or support inquiries, please contact us at:
Email: info@lilyandbennett.com