Shipping policy
Shipping & Delivery Information
We process all orders as quickly as possible to ensure fast and reliable delivery.
Estimated Shipping Times
United States: 7–10 business days
Alaska: 8–12 business days
Please note that delivery times may vary slightly depending on product demand, carrier delays, weather conditions, or seasonal periods.
Order Processing
All orders are processed within 1–3 business days after being placed on our website.
Orders placed on weekends or public holidays will be processed on the next business day.
Once your order has been processed and shipped, you will receive a tracking number by email so you can follow your delivery.
All shipments are fully insured.
High Demand & Seasonal Delays
During busy periods such as Black Friday, Cyber Monday, Christmas, or major promotions, shipping times may be longer than usual due to increased order volume and logistics delays.
In rare cases, delivery may take up to 2–3 weeks.
If your order is confirmed lost or cannot be delivered, we will assist you with a replacement or refund.
Shipping Information
We currently ship exclusively within the United States, including Alaska.
Please understand that weather conditions, transportation disruptions, carrier delays, and other external logistics factors may occasionally affect delivery times.
Important Customer Responsibilities
Correct Shipping Address
Customers are responsible for entering the correct shipping address at checkout.
If an incorrect address is provided and the order has already been processed or shipped, we may not be able to make changes.
If a package is lost or undeliverable due to an incorrect address, moved residence, or similar issue, a refund may not be available. A reshipment may be offered at the customer's expense.
Unclaimed Packages
If the delivery carrier cannot reach the customer, a collection notice may be left.
If the package is not collected within the carrier's holding period, it may be returned to the warehouse. In these situations, refunds may not be available.
Returns & Shipping Costs
Customers are responsible for return shipping costs unless otherwise stated.
Please contact our support team before returning any item so we can assist you with the return process.
Additional Information
By placing an order on our website, you agree to the terms outlined above.
If you have any questions regarding your shipment or delivery, please contact us at:
Lily & Bennett